Customer Success Agent (Technical, 24/7 Operations)TG Lab is a technology company powering some of the biggest winners in sports betting and online casino products. We provide player account management and engagement technology to industry leaders such as Stake.com, Belgium National Lottery, Betsson Group, and many others. Our innovative yet practical solutions fuel world-class real-money wagering technology that supports over 1 million players. Our iGaming software is designed for distribution to casino and sportsbook operators across the EU, USA, and Asia.We’re looking for a Customer Success Manager (Technical) to join our 24/7 operations team, which operates at the core of platform stability, partner communication, and incident handling. In this role, you’ll work on the frontline monitoring platform health, investigating issues, and coordinating real-time responses to ensure stable and reliable operations for our partners. This role is about real-time reaction, investigation, coordination, and clear communication.Responsibilities: Actively monitor platform health and alerts during your shift and react to incidents in real timeInvestigate partner-raised issues and perform first-level technical analysis using logs and monitoring dashboardsCommunicate clearly with partners during incidents, outages, and escalationsOwn issues throughout their full life cycle: detection, investigation, coordination, and resolutionCreate and manage Jira tickets and collaborate closely with cross-functional teamsProvide transparent updates internally and externallyIdentify recurring issues and risks that may impact platform stabilityMaintain accurate documentation and structured internal communicationRequirements:Junior to early-mid level profile Strong written and verbal English skillsComfortable working in a fast-paced, high-responsibility environmentLogical, analytical thinker with a structured approach to problem solvingTechnically curious and comfortable working with system behavior, logs, and monitoring toolsExperience or familiarity with Jira, Slack, or similar toolsAble to work shifts, including nights, weekends, and holidays, as part of a 24/7 rotationCalm under pressure and confident handling incidents and escalationsThings we consider as an advantage:Experience in Customer Support, Customer Success, Technical Support, NOC, or OperationsExperience with monitoring toolsExposure to SaaS, platform-based products, or iGamingBasic understanding of web technologies, APIs, or backend systemsWorking with us implies:Memorable company parties and social activities like team buildings and monthly birthday celebrations.Working in a company with a global culture, experience, and reach.Working on-site in our modern, bright, and comfortable office space located in downtown Foz do Iguaçu, with a great working atmosphere, a collaborative team of amazing people, and open-minded managers.Opportunities to build valuable skills, work with unique and interesting projects for the sports industry, express and implement your ideas and grow your career.The monthly salary range will depend on the selected candidate's experience and skills.We will contact only shortlisted candidates.