Operations & Project Manager | LifeSupplyUSA | Remote | Latin AmericaHow to Apply We do not accept applications through LinkedIn. To be considered, please record a short Loom video (2 to 3 minutes) introducing yourself, describing a project or process you have owned end-to-end, and explaining why this role is the right next step for you. Applications without a Loom will not be reviewed. Send your video link and resume to.About Us LifeSupplyUSA is one of the fastest-growing e-commerce retailers of household essentials in the United States, specializing in air filters, HVAC filters, extension cords, and home goods. We operate across Amazon, Shopify, Walmart, and additional marketplaces with a lean, high-performance remote team. We are scaling fast and hiring the person who will keep the entire operation running like a machine.The Role We are hiring anOperations & Project Managerto serve as the execution backbone of the business and the primary management layer between our COO and our team. This isnota coordinator role. This is a real management position with real authority. You will own our operational rhythm, enforce accountability across every function, resolve blockers before they become problems, and ensure the entire team executes with precision, without the COO needing to be involved in day-to-day issues. If things fall through the cracks, it is your job to catch them before anyone else notices. Remote |Growth path to COOWhat You Will Own ClickUp EnvironmentOwn the ClickUp workspace as the single source of truth for all work in progress. Enforce task hygiene daily. Audit weekly. Onboard new team members to standards. Deadline Tracking & EscalationMonitor all active tasks and projects for deadline risk proactively. Maintain a weekly at-risk task list. Surface root cause analysis to the COO when patterns emerge. Meeting Cadence OwnershipOwn all recurring meetings end to end: Daily Standup, Weekly 1:1s, COO Operations Review, Project Kickoffs, and Monthly Ops Review. Agendas distributed 24 hours in advance. Notes and action items distributed within 24 hours of each meeting. Cross-Team Coordination & Blocker ResolutionServe as the coordination layer between all functions. No team member should be stuck on a blocker for more than 24 hours without a resolution plan. Workload & Priority ManagementMonitor workload distribution across the team. Surface imbalances to the COO with recommended reallocation before output is affected. KPI Dashboard ManagementOwn the weekly KPI reporting cycle. Compile and present the consolidated dashboard to the COO weekly. Flag all missed KPIs immediately with root cause and action plan. Operational SOP LibraryOwn the company's full SOP library. Every recurring operational workflow documented and current. Team AccountabilityHold every team member directly accountable for tasks, deadlines, and ClickUp hygiene, without involving the COO in routine accountability conversations. Your KPI Scorecard ClickUp Task Hygiene (owner + due date + status): 98%+ Deadline Adherence Rate: 90%+ Overdue Task Rate: 5% or less Meeting Agenda Coverage: 100% KPI Dashboard Timeliness: 100% SOP Coverage: 100% What You Will Need Proven experience in operations management or project management in a fast-paced remote environment Strong hands-on experience with ClickUp (required) or equivalent PM tools (Monday.com, Asana, Notion) Experience managing or coordinating a distributed, cross-functional team Exceptional organizational skills with a bias toward action, clarity, and follow-through Ability to make independent judgment calls and resolve issues without constant escalation Excellent written and spoken English Experience building and maintaining SOPs and operational documentation E-commerce or operations background is a strong plus Self-motivated, highly organized, and committed to a single full-time roleYour Authority You will have real, day-to-day management authority to: Reprioritize tasks and reassign workload across the team Hold team members accountable for missed deadlines Resolve cross-team blockers and coordination conflicts Give direct feedback on execution standards Make judgment calls on task sequencing and urgency Approve minor process changes that do not affect KPIs or strategyGrowth Path Operations & Project Manager → Senior Operations Manager →Chief Operating Officer The growth path is real. Phase 1 is about building credibility through execution discipline and demonstrating the judgment to manage independently.What We Offer Competitive base salary plus performance bonuses100% remotePaid time offClear, defined path to COOReal management authority from day oneA lean, high-performance team that values direct communication and resultsImportant Notes No freelancers or part-time applicantsGross salary — candidate handles own taxesFull commitment required: no other clients or rolesHow to Apply We do not accept applications through LinkedIn. To be considered, please record a short Loom video (2 to 3 minutes) introducing yourself, describing a project or process you have owned end-to-end, and explaining why this role is the right next step for you. Applications without a Loom will not be reviewed. Send your video link and resume to.We are moving quickly. Strong candidates will hear back fast.