Key Account Growth Specialist Role
Titan is a no-code, web-based platform that enables seamless form creation, data collection, and workflow automation without coding requirements.
We are seeking experienced professionals to join our innovative CS team in North America. As a key member of the team, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities.
* Serve as the primary point of contact for assigned customers ensuring seamless onboarding, training, and adoption.
* Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
* Build strong relationships with key stakeholders to drive engagement and long-term success.
* Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
* Analyze customer usage data to proactively address risks and drive retention strategies.
* Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Responsibilities:
* 2-4 years of proven experience as a Key Account Growth Specialist or Technical Account Manager in a SaaS company.
* Excellent verbal and written communication skills with strong customer-facing abilities.
* Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
* Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
* A can-do approach with strong problem-solving skills and the ability to work under pressure.
* Fluent in English; additional languages are a plus.
* Ability to work remotely across EST/PST time zones.
* Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.