Job Overview
A highly skilled individual is sought after to excel in the role of Creative Automation Specialist. The successful candidate will be responsible for designing and implementing high-performance templates, managing client onboarding processes, and serving as a strategic partner to clients.
About the Role
This position offers an exciting opportunity to combine creative design with project and relationship management. As a key member of the team, you will work closely with internal teams to ensure designs meet both aesthetic and technical needs.
Main Responsibilities:
* Design dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
Client Onboarding & Training:
The successful candidate will own the onboarding journey for clients from kick-off to rollout. This includes leading hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns with the company's platform. Additionally, the role involves being a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project Management:
This role requires coordinating onboarding and training timelines, managing expectations, and communicating progress clearly with both clients and internal teams. The ideal candidate will gather feedback from clients and translate their needs into actionable insights for the product team. Ensuring clients are not only satisfied but excited about the value provided by the company's platform is also crucial.
Innovation & Expansion:
The successful candidate will be part of the company's growth story in LATAM, shaping how creative automation is adopted in the region. This involves helping refine the approach to onboarding and support for large markets like Brazil and collaborating across teams to continuously improve workflows and tools.
Requirements:
* Fluent in Portuguese and English (Spanish is a plus)
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communicator and natural presenter.
* Tech-savvy and enthusiastic about automation and smart workflows.
* Great at managing multiple projects and timelines without losing the details.
* 2+ years of experience in design, client success, or creative operations (agency or marketing team background a plus).
* A fast learner who's excited to grow with the company across the Americas.
Why This Role?
* Work with top brands and agencies in Brazil.
* Remote-first work culture with autonomy and support.
* Diverse and passionate team building the future of creative production.
* Opportunity to grow your career at the crossroads of design, tech, and client success.