Cross Border Specialist 🌎
We are looking for a Cross Border Specialist to manage and optimize the performance of Third-Party Logistics (3PL) providers across South America. This role plays a key part in ensuring efficient cross-border operations, seamless customs clearance, strong last-mile performance, and effective reverse logistics.
If you enjoy working with data, solving operational challenges, and collaborating with international partners in a fast-paced environment, this opportunity is for you!
What you’ll do:
* Monitor and manage 3PL performance, ensuring compliance with SLAs
* Track customs clearance deadlines and identify operational bottlenecks
* Perform root cause analysis and implement corrective action plans
* Manage order delays, system failures, and tracking rule accuracy
* Support last-mile operations and improve delivery performance
* Analyze KPIs such as failure rates, delivery performance, and customer feedback
* Collaborate with logistics partners to reduce return cycle times
* Ensure proper closure of uncompleted shipments and claim settlements
What we’re looking for:
* Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related fields
* At least 2 years of experience in 3PL management or supply chain operations
* Experience with cross-border logistics is a strong plus
* Solid understanding of customs clearance, last-mile delivery, and reverse logistics
* Strong analytical and problem-solving skills with a data-driven mindset
* Proficiency in Excel;
SQL and logistics systems are a plus
* Fluent in English and Portuguese
* Spanish and Mandarin are a plus
* Comfortable working in a dynamic, international environment
Why join us?
* Exposure to cross-border and international logistics operations
* High-impact role with visibility across South America
* Opportunity to work with multiple logistics partners and stakeholders
* Fast-paced environment with room for growth and learning
📩 Interested? Apply now or share with someone who might be a great fit!