Senior Technical Support Specialist
This is a senior-level position that requires strong technical expertise, analytical thinking and customer-focused approach. The successful candidate will collaborate with internal teams to deliver high-quality solutions to critical support challenges.
Main Responsibilities:
1. Answer incoming telephone calls and create cases in Salesforce.
2. Monitor the Global Support queue and accept Salesforce cases in priority order.
3. Analyze customer-reported issues and provide timely resolutions.
4. Provide customer support via email, Teams and telephone.
Tech Troubleshooting Tasks:
1. Use Chrome Developer Tools (Inspector) to analyze web applications.
2. Perform API testing and validation using tools such as Postman or cURL.
3. Conduct IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers.
In this role, you will be working closely with colleagues to ensure seamless delivery of quality solutions. You will have opportunities to grow professionally and expand your technical skills set.