Customer Service Representative
Our organization is seeking a dedicated and skilled customer service representative to join our team. In this role, you will be responsible for delivering exceptional customer support through multiple communication channels, resolving issues promptly and professionally, managing customer accounts, and ensuring a positive experience.
Key Responsibilities:
* Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
* Update and maintain accurate customer records and account information in our system.
* Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
* Build positive relationships with customers through empathetic and clear communication.
* Document customer interactions, track recurring issues, and provide feedback to improve service quality.
Requirements:
* 1 year of related experience and/or a related degree.
* Excellent written and verbal communication skills in English.
* Ability to excel in a fast-paced environment.
* Strong organizational abilities.
* Meticulous attention to detail.
* Collaborative team spirit.
* Commitment to confidentiality.
* A quiet, private workspace.
* Must be at least 21 years old.
Benefits:
* Competitive hourly rate range: $10.5 - $17.5 depending on experience.
* Part-time and full-time schedules available.
* Opportunities for career growth and professional development.
What We Offer:
* Flexible scheduling to accommodate your needs.
* Opportunities to work with a diverse client base.
* Professional training and support to help you succeed.