Job Description As a Service Delivery Manager, you will be responsible for overseeing the day-to-day operations of our service delivery team. This includes managing incident processes, on-call and skills coverage, SOPs and first-line/SRE enablement, configuration management, SLA metrics and reporting. The ideal candidate will have experience with 24/7 or extended-hours operations, including on-call or follow-the-sun setups. They should also have hands-on experience with incident management and ITSM practices (incident/problem/change), ideally in an ITIL-inspired environment. The role requires strong communication skills in English, both written and spoken. The candidate should be comfortable discussing technical topics with engineers (cloud, distributed systems, data platforms) and explaining them in clear business terms to customers.