This team supports critical financial systems and is responsible for both day-to-day operational support (KTLO) and strategic project work.
Key responsibilities include:
Managing billing support issues and financial system inquiries.
Owning the triage process to ensure incidents, requests, and issues are routed to the appropriate teams.
Performing root cause analysis to identify and resolve underlying system and process issues.
Executing manual corrections and data fixes using internal tools when necessary.
Supporting incident and event management, including troubleshooting and resolution of production issues.
Leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers.
Designing, documenting, validating, and continuously improving operational processes.
Creating and maintaining process documentation and standard operating procedures.
Operating effectively in ambiguous environments, using judgment to define solutions rather than simply following established processes.
Key Characteristics of the Role
:Strong blend of operations, systems support, process design, and problem-solving
Requires analytical thinking, ownership, and the ability to navigate ambiguity
Focuses on both operational excellence and continuous process improvement across financial systems and billing operations
Requiremen
tsMust-Have Skill
* s:Strong financial analysis skills with finance and accounting domain expertis
* e.Deep understanding of billing operations, credit memos, refunds, and the accounts receivable lifecycl
* e.Ability to confidently discuss and support month-end close activities, reconciliations, AP/AR workflows, financial reporting, and ERP implementations. Experience working with third-party financial and operational system
* s.Proficiency in writing SQL queries and scripts to extract, analyze, validate, reconcile, and report on business data. Strong data validation, reconciliation, and root cause analysis skill
* s.Advanced proficiency with Google Sheets and Microsoft Excel, including Pivot Tables and data analysis function
* s.Experience creating, documenting, and maintaining Standard Operating Procedures (SOPs) and operational processes. Ability to identify process improvement opportunities and translate business requirements into scalable operational solution
* s.Demonstrated finance domain experience beyond general Business Analyst responsibilitie
s.
Nice to ha
* ve:Experience with Indeed's financial systems, processes, and data ecosystem, including familiarity with IQL and other internal reporting and operational too
* ls.Hands-on experience with Zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflo
* ws.Experience working with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation activiti
* es.Knowledge of enterprise financial systems integrations and the flow of data between billing, payment, accounting, and reporting platfor
* ms.Experience leveraging AI-assisted productivity tools (e.G., Cursor, GitHub Copilot, Claude Code, Gemini, ChatGPT, or similar) to improve business analysis, data analysis, documentation, process design, automation, and operational efficien
cy.
Ben
* efitsBe part of a (Remote is here-to-stay) organiz
* ationWork and learn from great
* mindsExplore new opportunities to learn and grow every day by attending technical and non-technical tra
* iningGet market exposure by working with international tech le
* adersNursery reimbursement be
* nefitAttend virtual and onsite international tech confer
* encesExposure to work in an IT environment that adheres to rigorous security and compliance standards defined by IS
O/SOC