Technical Problem Solver
We're seeking a skilled Technical Support Engineer to join our team.
This role involves handling support tickets, troubleshooting complex issues, and collaborating with our engineering team to reproduce and resolve problems.
You'll also have the opportunity to contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.
The ideal candidate will have strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Excellent English written and verbal communication skills are essential for effective interaction with customers and team members.
Key Responsibilities:
* Customer Champion: Handle support tickets and provide timely solutions.
* Technical Problem Solver: Troubleshoot complex issues and collaborate with the engineering team.
* Product Innovator: Collaborate with sales, solution architecture, and field engineering teams to identify opportunities for product improvement.
* Knowledge Sharing: Contribute to the community through blog posts, documentation, and expert sharing.
Requirements:
* Strong technical proficiency in container technologies and cloud environments.
* Excellent problem-solving and communication skills.
* A collaborative spirit and ability to work effectively in a fast-paced team.
* Time zone: GMT -5 to GMT -2
What You'll Do:
* Dive deep into complex issues and work closely with the engineering team.
* Collaborate with other teams to understand customer needs and improve the product.
* Contribute to the community through various means.
Why Work with Us?
* Cutting-edge technology: Work with the latest API gateway and management technologies.
* Global impact: Contribute to a product used worldwide.
* Career growth: Opportunities to advance your technical skills and career.
* Collaborative culture: Join a supportive and passionate team.
* Open source pioneer: Our flagship open-source Ingress Controller has gained global recognition.
Our Ideal Candidate:
* Passionate about solving technical challenges.
* Delivers exceptional customer experiences.
* Strong networking experience.
* Excellent time management skills.