Job Opportunity
We are seeking a skilled professional to fill a key role in our organization.
1. Satisfying Customer Expectations: Our ideal candidate will be responsible for delivering exceptional customer experiences, exceeding expectations at every turn.
2. Effective Communication: The successful candidate will manage interactions with customers and technicians, ensuring seamless communication and a friendly tone.
3. Scheduling Expertise: This role requires the ability to schedule, confirm, or reschedule installations with precision, much like a logistics specialist.
4. Customer Notification: The selected candidate will ensure that customers are notified of their time windows, keeping everyone informed and on track.
5. Routing and Assignment: This role involves sending routes and job assignments to technicians for the next day, streamlining operations.
6. Real-Time Updates: The successful candidate will call techs for ETA updates and relay real-time information to customers, maintaining transparency.
7. Email and Phone Support: In this role, you will respond to emails and assist with incoming calls when needed, providing sharp and helpful support.
8. Escalated Situations: The selected candidate will handle escalated situations with confidence, empathy, and a calm demeanor.
9. Client and Business Partner Communication: This role requires effective communication with clients and business partners to ensure alignment and understanding.
About the Role: If you are a detail-oriented professional with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.
Key Qualifications:
* Bilingual account coordination experience
* Excellent written and verbal communication skills
* Strong organizational and time management skills
* Ability to work in a fast-paced environment
* Professionalism and confidentiality
We Offer:
* A competitive compensation package
* Ongoing training and development opportunities
* A dynamic and supportive work environment