Technical Program Manager Job Description
* Manage delivery for key customers across technological tracks.
* Lead teams across technologies, fostering a collaborative work environment.
* Ensure regular updates to customer stakeholders through WSRs.
* Conduct MBRs and QBRs.
* Achieve high customer delight.
Roles and Responsibilities:
* Deliver projects on time, within scope, and budget by working with technology teams.
* Work closely with customer stakeholders and document project scope according to defined standards.
* Manage and lead teams across technologies, fostering a collaborative work environment.
* Work with PMO to ensure quality control procedures and high standards in delivery.
* Act as delivery point of contact for Customer, understanding customer needs and managing expectations.
* Service/Project Review meetings with Customer and Management.
* Adopt customer-specific processes and methodologies.
* Proactively identify, evaluate, and mitigate project risks.
* Ensure project teams meet SLAs and avoid service credits/penalties.
* Drive continuous improvement initiatives to enhance project delivery processes.
* Utilize conflict resolution and negotiation tactics to maintain performance.
* Establish and monitor KRAs and KPIs as performance metrics for team members.
* Support hiring resources for various tracks and work with TAG teams.
* Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and customer stakeholders.