As an IT Specialist, you will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees, both onsite and remote. This includes providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
The ideal candidate will have a strong understanding of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365). They will also possess excellent interpersonal and communication skills to train and support non-technical users.
Key Responsibilities:
* Troubleshooting and Support: Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* System Administration: Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
* User Management: Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Endpoint Security: Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
* Cloud Infrastructure: Assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Cybersecurity: Support cybersecurity initiatives, including employee security awareness training and incident response.
About This Role:
This is a unique opportunity to work in a fast-paced environment and contribute to the growth and success of our organization. If you are a motivated and forward-thinking individual with a passion for technology, we encourage you to apply.