Job Role
The Escalation Manager plays a pivotal high-profile position, providing top-tier support for critical customer issues that threaten business relationships and sales opportunities with key clients.
Main Responsibilities:
* Manage and oversee the resolution of critical customer concerns by leading cross-functional teams.
* Collaborate across various departments to drive issue resolution.
* Communicate critical issue updates to executive staff, sales teams, and stakeholders.
The ideal candidate will possess fully fluent language skills in Portuguese, English, and Spanish, along with extensive experience in customer-facing sales and service delivery roles.
Key Requirements
The Escalation Manager team focuses on swift response, effective remedy, and comprehensive learnings for critical issues, ensuring strategic leadership and seamless coordination.