ATTENTION.
Responsibilities
Provide timely responses to customer inquiries, by telephone and/or email, according to internal and/or external demand, consistent with service and quality standards.
Process orders, payments and customer accounts.
Verify and resolve customer concerns.
Training and Experience
Complete high school;
Fluent English * REQUIRED;
Desirable experience with customer service, preferably in a call center;
Knowledge of computers and rapid scanning;
Written communication;
Attention and concentration;
Patience and tolerance;
Communication skills under pressure.
Training Schedule
Regardless of the work schedule, the training period takes place in person, from Monday to Friday, from 9:00 am to 5:12 pm, and lasts 5 weeks.
Time
5×2 – Two days off per week, 1 day off between Monday and Friday + 1 day off between Saturday and Sunday
We have early hours (nighttime additional + Uber to return home)
-At the moment the operation is operating in person, but if the goals are achieved after the first 3 months, the agent will have the possibility of going to home office.
Salary and Benefits
– The salary is R$ 2.032,05 per month + VT + Meal voucher OR food + SulAmérica dental plan + Unimed medical plan (with co-participation) + Opportunity to Growth
ment after 3 m in operation + Leadership Development Plan+Language Development Plan.
– Home Office assistance in the amount of R$ 120.00 (after face-to-face period) ;
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