An IT Support Specialist is the go-to person for keeping an organization's technology running smoothly. They are responsible for providing technical assistance, maintaining computer systems, and ensuring that employees can work productively without being hindered by IT issues. Here is a detailed breakdown of the job, including the core responsibilities, required skills, and career prospects. Core Responsibilities While the specific duties can vary by company, the core responsibilities of an IT Support Specialist typically fall into these categories: - Providing Technical Support: This is the heart of the role. Specialists act as the first point of contact for employees or customers experiencing technical problems. This includes troubleshooting hardware (like laptops, printers, and mobile devices), software, and network connectivity issues. They manage and resolve help desk tickets, ensuring timely responses and solutions. - System and Device Management: Beyond fixing immediate problems, specialists handle the lifecycle of IT equipment. This involves setting up and configuring new computers and devices for new employees (onboarding) and decommissioning equipment for departing staff (offboarding). They also perform routine system maintenance, such as installing software updates, patches, and performing backups. - User Training and Documentation: A key part of the role is empowering users. Specialists often create user accounts, conduct onboarding meetings, and provide training to help employees become more proficient with software and systems. They also maintain accurate records of support actions, solutions, and system configurations for future reference. - Specialized Support (Depending on the Role): In some positions, the role may have a specific focus. For example, a specialist might be responsible for: - Audio-Visual (AV) Support: Setting up and troubleshooting equipment for meetings and webinars. - Security Management: Helping to implement security measures and monitor for potential threats. - IT Project Management: Assisting with the planning and rollout of new technologies or system upgrades Tipo de vaga: Tempo integral, Meio período Pagamento: R$50.000,00 - R$85.000,00 por ano Carga horária prevista: 40 horas por semana Benefícios: - Assistência médica - Assistência odontológica - Seguro de vida - Vale-alimentação Local do trabalho: Presencial