Business Systems Analyst
Role Overview:
* Triage and resolve data issues within the Pay-Per-Use program by identifying root causes and directing them to the appropriate teams.
* Maintain and manage team dashboards, including issue tracking, documentation, and validation of outcomes.
* Update Tableau reports (10–15 dashboards), ensuring accuracy and relevance of displayed data.
* Write and modify SQL queries to investigate issues, validate fixes, and extract data as needed.
* Collaborate closely with internal stakeholders to support billing and revenue-related processes.
* Contribute to chatbot development by providing data insights and supporting testing activities.
Key Qualifications:
* 3+ years of experience in a data analyst or similar analytical role
* Proficient in writing SQL queries
* Hands-on experience modifying and troubleshooting Tableau dashboards