Job Title: Salesforce Admin/Developer
We are seeking a skilled Salesforce Admin/Developer to support our business through the integration of Salesforce and Zendesk.
The successful candidate will be responsible for rebuilding the integration logic between Salesforce and Zendesk, implementing role-based access controls (RBAC), and remediating data quality issues related to Cases.
Key Responsibilities:
* Rebuild and optimize integration logic between Salesforce and Zendesk.
* Implement and maintain RBAC across Salesforce objects and case records.
* Identify, analyze, and remediate data quality gaps within Salesforce Cases.
* Configure and maintain Salesforce core features (roles, profiles, permission sets, page layouts, flows, validation rules).
* Collaborate with cross-functional teams to align business processes with security and data quality requirements.
* Troubleshoot and resolve integration, access, and data-related issues.
* Ensure all implementations follow Salesforce security and governance best practices.
Requirements:
* 3–5+ years of Salesforce experience.
* Hands-on experience with integrations (Zendesk, APIs, or similar).
* Strong skills in Salesforce profiles, roles, permission sets, and data access controls.
* Solid development/configuration experience with Apex, Lightning Web Components, and Flows.
* Proven background in data quality management and remediation.
* Excellent English communication skills.
* Nearshore availability (LATAM strongly preferred).
* Salesforce Certifications – required:
* Salesforce Certified Administrator
* Salesforce Certified Platform Developer I
* Preferred: Salesforce Advanced Administrator, Platform Developer II, Integration Architecture Designer