Our mission at Palo Alto Networks is to be the leading cybersecurity partner.
Job Overview
This strategic role provides high-level support for customer issues impacting business relationships and sales opportunities with key customers.
* Leading critical issue resolution
* Developing clear processes for efficient escalation resolution
* Ensuring global consistency across the portfolio and customers
Key Responsibilities
• Accelerate Resolution
• Coordinate cross-functional teams in developing action plans to address critical situations
• Strong ability to influence and assign tasks to achieve key objectives of critical accounts and issues