At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
We are looking for a Key Account Manager where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.
Be part of a truly iconic global brand, learn and grow with us.
We're bold and inventive, revealing astonishing things like no one else can.
A world of wonder awaits you.
About the job
- Manages sell-in in line with global guidelines (assortment, etc.)
for Brazil.
- First point of contact for partners to solve operational and administrative issues.
- Uses all available data to make commercial decisions based on sound analysis and financial judgment.
- Liaises with district manager to support sell-out.
- Prepares, adapts and sells special occasion sell-in packages in line with global guidelines.
- Ensures excellent and consistent consumer experience across all touch points, based on central guidelines, securing the maximum impact to the consumer.
- Actively monitors customer satisfaction and feedback systems to drive continuous service improvement.
- Provides feedback as well as any other ideas to central on any improvement areas.
- Secures good communication flow with the Global S&CI team and key stakeholders across the organization.
About you
- Bachelor's degree
- 3-5 years of professional experience as Key Account Manager
- B2B experience
- Strong influencer and relationship skills
- Business proficiency in local language and Intermediate English skills
- Advanced numeracy, literacy, and verbal communication skills
- Willingness to travel within assigned area of up to 50% of working time.
- Spanish is a plus
What we offer
You can expect a range of benefits, including:
- Swarovski Products Discount
- Medical Insurance
- Attractive Conditions for pension funds
- Wellness offerings available on-site
- Subsidized public transport
- Meal Ticket
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.
Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people.
Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet is part of Swarovski's heritage.
Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer.
We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard.
A place where anyone/everyone belongs.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
Equal Employment Opportunity:
Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations.
All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.