Account Manager — CommerceV3 (LATAM)Company DescriptionCommerceV3 (CV3) is a leading e-commerce platform and full-service agency powering over $1 billion in annual transactions for 500+ specialty retail brands across the United States. We serve verticals including specialty food & beverage, gifts, apparel, garden, and seed products — helping brands achieve marketplace independence and reduce reliance on platforms like Amazon and Shopify. Our integrated /"Agency 2.0/" model combines platform technology with revenue optimization services, powered by strategic partnerships with best-in-class tools for behavioral personalization and email marketing.The OpportunityWe are looking for a driven, client-first Account Manager based in Latin America to join our growing team. In this role, you will serve as the primary relationship owner for a portfolio of US-based specialty retail brands, responsible for both retaining and growing client revenue. You will help our clients unlock the full value of CV3's platform and agency services — acting as a trusted advisor, strategic partner, and problem solver.Key ResponsibilitiesClient Retention & Growth- Own a portfolio of US-based specialty retail brand accounts, serving as their primary point of contact and relationship manager.- Conduct regular business reviews, track performance metrics, and proactively identify opportunities to expand the client's use of CV3 services.- Drive contract renewals, upsells, and cross-sells by deeply understanding each client's business goals and recommending tailored solutions.- Monitor client health signals and act quickly to resolve issues, escalate risks, and retain at-risk accounts.- Collaborate with internal teams (technical support, marketing services, platform) to deliver on client commitments.New Business Development- Identify and pursue expansion opportunities within existing accounts, growing revenue through additional platform features, agency services, and technology partnerships.- Support the new business pipeline by participating in discovery calls, preparing proposals, and contributing to RFP responses.- Build and maintain a strong understanding of CV3's competitive positioning versus platforms like Shopify, BigCommerce, and marketplace-first models.- Represent CV3's value proposition — including integrations with behavioral optimization and email marketing partners — persuasively and accurately.- Contribute to the development of case studies, testimonials, and referral programs in coordination with marketing.What We're Looking ForRequired- 3–6 years of experience in account management, client success, or B2B sales — ideally in SaaS, e-commerce, or digital marketing.- Fluent in English (written and spoken) — all client communication is conducted in English with US-based brands.- Demonstrated ability to manage multiple client relationships simultaneously with a high degree of organization and follow-through.- Proven track record of meeting or exceeding retention and growth targets.- Strong commercial acumen — comfortable discussing ROI, revenue impact, and business strategy with mid-market clients.- Comfortable working remotely and autonomously across time zones aligned with US business hours.Preferred- Experience working with US-based clients or companies from a LATAM location.- Background in e-commerce platforms (Shopify, BigCommerce, Magento, or similar).- Familiarity with digital marketing services — email, CRO, personalization, or paid media.- Experience managing clients in specialty retail, food & beverage, gifts, or apparel verticals.- Spanish or Portuguese fluency is a plus but not required.What Success Looks Like- Net Revenue Retention (NRR) above target across your book of business.- High client satisfaction scores and documented improvements in client health.- A growing pipeline of upsell and expansion opportunities.- Timely, accurate reporting on account status and risks.- Strong cross-functional relationships with internal CV3 teams.Why Join CV3- Work with an established, growing company processing over $1B in annual e-commerce transactions.- Be part of a tight-knit team where your work has a direct and visible impact.- Fully remote role with flexibility — work from anywhere in Latin America.- Exposure to a diverse portfolio of premium US specialty retail brands.- Competitive compensation with performance-based upside.