Bilingual Care Coordinator Job Description
We are seeking a detail-oriented and tech-savvy Bilingual Care Coordinator to join our scheduling team. As a key member of our team, you will manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
Key Responsibilities:
* Schedule Management: Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
* Communication: Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies.
* System Utilization: Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform.
* Problem Resolution: Proactively identify coverage gaps and resolve scheduling conflicts in real time.
* Documentation: Document updates accurately in the system to avoid missed calls or service disruptions.
* Team Collaboration: Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage.
* Process Improvement: Provide feedback and suggestions to improve scheduling processes and the client's platform.
Requirements:
* Experience: Must-haves: 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles.
* Skills: Proven experience speaking with physicians, clinic staff, or healthcare providers; Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare); Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools.
* Problem-Solving: Strong problem-solving skills with the ability to resolve urgent scheduling conflicts.
* Remote Work Experience: Past experience working with U.S.-based teams in a fully remote role set-up.
Key Skills & Attributes:
* Communication: Clear, confident communicator – able to explain complex workflows to medical professionals.
* Attention to Detail: Persistent and detail-oriented – follows up thoroughly and tracks progress accurately.
* Critical Thinking: Critical thinker – makes suggestions to improve processes and flag issues.
* Independence: Independent and proactive – thrives in a remote setting with minimal hand-holding.
* Bilingualism: Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support.
Benefits:
* Profit Share: Potential for profit share based on performance.
* Flexible Work Arrangement: Fully WFH, forever.
* Paid Time Off: Unlimited PTO.
* Professional Growth Opportunities: Potential Growth Opportunities.