Expert ServiceNow Technologist
The ideal candidate will play a pivotal role in building and evolving ServiceNow as the IT ERP for our organization.
Key Responsibilities:
* Make hands-on architectural decisions for ServiceNow configuration and development.
* Guide and supervise external partners responsible for ServiceNow development and application management.
* Perform configuration, development, and administration tasks within ServiceNow.
* Collaborate closely with the DSM ServiceNow, Enterprise Architect, and Process Owners to ensure alignment with strategic roadmaps and project scopes.
* Investigate and advise on module usage, integrations, and platform capabilities across modules such as SPM, ITSM, ITOM, HR, VR, and custom applications.
Expectations:
* Prioritize out-of-the-box functionality and avoid custom development unless justified by business case, legal, EHS, or security requirements.
* Follow ServiceNow best practices to ensure scalability, maintainability, and minimal technical debt.
* Demonstrate proactive problem-solving and consultative guidance across modules.
* Maintain clear and effective communication with internal and external stakeholders.
* Ensure all architectural decisions are aligned with the enterprise roadmap and scoped demands.