OysterLink is the fastest-growing restaurant & hospitality job site. The site recently launched and is generating over 350,000 monthly visitors organically.We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills for:Client & Applicant CommunicationPlatform Management & Issue ResolutionFeedback & Continuous ImprovementRequired Skills: Excellent English speaking skills and excellent grammar and communication skillsAttention to detail and ability to learn platform featuresStrong customer service focus, ability to troubleshoot issues and come up with solutionsAbility to multitask and manage time effectivelyExperience in ticket management & documenting feedbackAble to work between 8 a.m. and 5 p.m. EST as we target a US demographicThe GOALS for this position is to:Keep client response time during work hours under 1 hour, and issue resolution time under 2 hoursEnsure client feedback (bugs or improvements) is documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrivesResponsibilities: Client & Applicant CommunicationProvide prompt support for inquiries, respond to questions, and offer guidanceCommunicate effectively with companies and job seekersPlatform Management & Issue ResolutionTroubleshoot feature issues, monitor bug/support requestsRefresh and reorder featured job listings on our site and LinkedInFeedback & Continuous ImprovementTrack and share client/applicant feedback with internal teams to enhance platform featuresPrior to platform launch (on the current site) Manage incoming “Post a Job” submissionsGather missing information and confirm postings with clientsCollect and review CVsThe ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.Oyster Link offers competitive salaries, yearly growth opportunities AND profit sharing.This is for a full-time, remote-work-at-home position. We do require team members who can work up until 5 pm EST.What we offer at OysterLink:A work culture focused on mutual success and continuous growthJob stability and growthProfit SharingShares in the company to receive an earn-out when the company is soldChallenging projects and opportunity to work with great team membersWork-from-home opportunity4 weeks paid time offWe are seeking to make IMMEDIATE hires.Recruitment steps:Apply via LinkedInReceive a short questionnaireSend back answers + CVReceive TestHave an interview with our Hiring ManagerGet feedbackWe kindly ask for your CV and all correspondence to be in English.