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Job Position
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Home Care Scheduler, Patient Care Scheduler, Patient Care Coordinator
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About the Job
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This is a complex scheduling role where you will handle inbound and outbound requests, manage caregiver schedules, and ensure seamless care coordination. The Home Care Scheduler serves as a vital link between caregivers, clients, and agencies, facilitating smooth communication and ensuring continuous client coverage.
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Key Responsibilities:
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* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
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* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies.
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* Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform.
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* Proactively identify coverage gaps and resolve scheduling conflicts in real time.
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* Document updates accurately in the system to avoid missed calls or service disruptions.
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* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage.
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* Provide feedback and suggestions to improve scheduling processes and the client's platform.
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Requirements
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Must-haves:
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* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles.
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* Proven experience speaking with physicians, clinic staff, or healthcare providers.
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* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare).
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* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools.
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* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts.
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* Past experience working with U.S.-based teams in a fully remote role setup.
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Key Skills & Attributes:
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* Clear, confident communicator – able to explain complex workflows to medical professionals.
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* Persistent and detail-oriented – follows up thoroughly and tracks progress accurately.
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* Critical thinker – makes suggestions to improve processes and flag issues.
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* Independent and proactive – thrives in a remote setting with minimal hand-holding.
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* Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support.