About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
What You'll Be Doing:
* Engage with customers through chats, emails, and calls, offering stellar support and solutions.
* Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
* Provide alternative solutions, aiming to retain and delight our customers and clients.
* Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
What You'll Need to Succeed:
* Exceptional communication skills, adept in various interactions.
* A keen desire to create outstanding customer experiences.
* Analytical prowess and logical problem-solving skills.
* A sense of ownership, treating each situation with responsibility and dedication.
* Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
* Fluency in Portuguese.
* Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
* Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
* Basic knowledge of SQL.
Nice To Have:
* Familiarity with programming languages, particularly Ruby || Python
* Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.
What We Offer:
* A chance to grow and learn in a supportive, dynamic environment.
* A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can readhere in Portugueseandhere in English.
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