Citizen Experience is looking for a talented and outstanding professional to join our team. If you have exceptional process skills, are a communicative person, and have a knack for dealing with people, this could be the opportunity you've been waiting for! Here, we're part of an exceptional team, where we support, respect, contribute, motivate, and collaborate creatively—that's how the best ideas emerge. If you're looking to advance your career in an environment brimming with opportunities, where accelerating means not only advancing in positions and responsibilities, but also facing constant challenges, don't miss this opportunity! Responsabilidades e atribuições - Identify training needs through performance analysis and feedback from leaders and employees. - Provide support with the logistics of in-person and online training, including room scheduling, invitations, materials, attendance lists, and certificates. - Support in structuring learning paths and individual development plans (IDP). - Keep the training management system up to date. - Integration of new employees (onboarding). - Creation of content for courses, workshops and internal development campaigns focused on behavioral skills. - Conduct in-person and/or online training, using appropriate methods and tools, such as workshops. - Create and update training materials such as manuals, presentations, videos, and simulators. - Organize and manage training calendars, ensuring all teams receive the necessary training. - Work with other departments, such as Operations, Quality, and Safety, to ensure that training meets company standards and regulations. - Stay up to date on training and development trends and best practices, proposing constant improvements to existing programs. Requisitos e qualificações - Completed or ongoing degree in Psychology, Human Resources, Administration or related fields. - Previous experience in training and development. - Knowledge of training techniques and methodologies, including e-learning and active learning methodologies. - Communication skills, training facilitation. - Proactivity, creativity and ability to work as a team. - Experience with digital training and learning management tools is desirable. Informações adicionais We have a list of benefits that include: CLT Hiring Monthly remuneration Hiring: CLT Modality: In-person Birthday day off, for you to celebrate however you want! Transportation allowance Meal/Food Voucher: You can use the amount for food however you see fit! Health Plan: Comprehensive coverage for medical care. Dental Plan: Comprehensive coverage for dental care. Life insurance Total Pass: Give total focus to your health: balance your physical and mental health! To relax and take care of your mental health, we have partnerships with the ZenKlub therapy platform. Opening hours: Monday to Thursday, from 8:00 am to 6:00 pm and Friday, from 8:00 am to 5:00 pm. Place of work: R. Rio de Janeiro, 471 - Center, Belo Horizonte - MG, 30160-040 Somos a CiX - Citizen Experience, uma govtech dedicada a transformar o acesso aos serviços públicos, facilitando a vida dos cidadãos com soluções inovadoras, mais tecnologia e maior eficiência. Nosso objetivo é integrar o físico ao digital, proporcionando uma experiência completa. Por aqui, valorizamos o trabalho em equipe, a inovação e o compromisso com a excelência. Se você está em busca de um ambiente de trabalho dinâmico, com oportunidades de aprendizado contínuo e projetos desafiadores, venha fazer parte do nosso time! PraPessoas