Amazon Account Manager Job Description
This role focuses on client satisfaction and retention to build loyalty, while overseeing operations. The Amazon Account Manager is responsible for building and maintaining long-term relationships with clients.
The day-to-day duties of this position include:
* BUILDING AND MAINTAINING LONG-TERM RELATIONSHIPS WITH CLIENTS
* OVERSEEING CLIENT MILESTONES - MONITOR THE 30,60,90 DAY PROGRESS OF THE CLIENT
* COMPLETING ALL CLIENT TASKS TIMELY
Milestones play a crucial role in this position. They include:
* VERIFYING PAIN POINTS ARE RESOLVED, DISCOVER ONGOING PAIN POINTS
* LEADING RETENTION EFFORTS BY PROVIDING PROPOSALS, NEGOTIATING CONTRACTS, AND PITCHING UPGRADES OR UPSells AS NEEDED
* MONITORING CUSTOMER SATISFACTION BY ENSURING THAT CLIENTS ANSWER QUARTERLY SURVEYS
* RECOMMENDING IMPROVEMENTS TO CLIENTS' STRATEGY
* ENSURING THAT CLIENT REQUIREMENTS ARE MET AND TASKS TO FULFILL CLIENT CONTRACTS ARE COMPLETED RESPECTIVE OF TIMELINES
* BEING INTIMATELY FAMILIAR WITH CLIENTS' BUSINESS, COMPETITION, AND MARKETING OBJECTIVES IN ORDER TO DEFINE BUSINESS PROBLEMS AND APPLY INSIGHTS CLEARLY
* REGULARLY MONITORING AND REPORTING ON CLIENTS' PERFORMANCE AND ENSURING GOALS ARE MET
* PERFORMING ACCOUNT AUDITS ACCOUNT AUDIT AND ONBOARDING AUDITS ACCOUNT AUDIT CHECKLIST
* COMPLETING BOARD REVIEW CHECK EVERY OTHER WEEK
* REVIEWING THE FOLLOWING:
* DESIGN TIERS ARE BEING MET AND HAVE IN PROGRESS WORK
* CUSTOMER BOARD HAS SUFFICIENT AMOUNT OF WORK BEING DONE IN EACH MOTHER SECTIONS (SEO, TROUBLESHOOTING, DESIGNS, IMAGES, COPY, CATALOG, FLAT FILES ETC)
* TASKS ARE BEING COMPLETED IN A REASONABLE AMOUNT OF TIME (UTILIZE COMPLETED TASKS FILTER)
* TASKS ARE HAVING ACTIONS COMPLETE AND NOT CONTINUOUSLY PUSHED BACK
* BRAND MANAGER IS PROGRESSING ON MILESTONE TASKS
* FOR ANY CALLOUTS NEEDED TO BE MADE, INFORM YOUR BRAND MANAGER AND LEAVE A TASK ON THEIR CLIENT BOARD TO COMPLETE OR DELEGATE
This position also involves:
* CLICKUP PROFILES ARE CONSISTENTLY GETTING UPDATED CORRECTLY
* ENSURING THE ONBOARDING PROCESS IS SMOOTH
* ENSURING THE OFFBOARDING PROCESS IS SMOOTH (THE CLIENT OFFBOARDING PROCESS IS APPROPRIATELY DOCUMENTED AND CENTRALIZED)
* ENSURING THE TEAM COMPLETES TRAINING VIDEOS WHEN RELEASED
* RESPONSIBLE FOR THE OPERATION OF COMPLETING AMAZON AUDITS
* RESPONSIBLE FOR THE OPERATION OF THE AMAZON ASSIST DESK
* ENSURING AMAZON PODs UNDERSTAND THEIR CHURN EVERY MONTH
* ESTABLISHING CLEAR COMMUNICATION BETWEEN ACCOUNT MANAGERS AND CLIENTS
The key performance indicators (KPIs) for this position include:
* 90% OF AMAZON CLIENTS NEED TO HIT 100% OF THEIR AD SPEND BUDGET
* LESS THAN 7.5% CHURN PER MONTH FOR ENTIRE AMAZON DEPARTMENT DISTRICT 1
* 90% OF AUDITS GET COMPLETED AND FOLLOWED UP WITHIN 5 BUSINESS DAYS
* 30% OF OUR ACTIVE CLIENTS HAVE LEFT A REVIEW ON GOOGLE
* 30% OF CLIENTS ARE BILLED FOR BONUSES
* 95% OF CLIENTS SUCCESSFULLY LAUNCH WITHIN 7 BUSINESS DAYS OF STARTING
* WITH US (ONBOARDING CALL WITH CLIENT, STRATEGY SESSION, INTERNAL ONBOARDING CALL WITH TEAM, TASKS ARE ASSIGNED)
* 1 CASE STUDIES EVERY QUARTER
* LESS THAN 20% OF CLIENT OFFBOARDING IS NEGATIVE FEEDBACK
* MAINTAIN 150% MARGIN PER HEAD
This position requires:
* 3+ YEARS OF AMAZON SELLER CENTRAL EXPERIENCE OR COMPARABLE KNOWLEDGE/EXPERIENCE
* HIGH PREFERENCE FOR 2 YEARS OF AGENCY EXPERIENCE
* 2+ YEARS OF MANAGEMENT EXPERIENCE
* FEE COMFORTABLE AND EXCEL IN A FAST-CHANGING ENVIRONMENT OF AN AGENCY
* BE WELL VERSED WITH WORKPLACE TOOLS SUCH AS ZOOM, SLACK, AND CLICKUP (OR COMPARABLE TOOLS)
* EXCEL AT AND LOVE PROJECT MANAGEMENT
* BE COMFORTABLE TAKING RESPONSIBILITY FOR CLIENT ACCOUNTS, CONDUCTING CLIENT CALLS, AND COMMUNICATING WITH CLIENTS ON A FREQUENT BASIS TO GROW THEIR SALES ON AMAZON
* EXPERIENCE LEVEL - 0-3 YEARS
Growth path of eventual responsibilities includes:
* TAKING OVER BIGGER PROJECTS AND TASKS WHICH WILL BE MORE COMPLEX AND MULTIFACETED THAT WILL BE BENEFICIAL FOR ALL DEPARTMENTS
* A WIDE RANGE OF OPPORTUNITIES TO GET TO KNOW AND LEARN MORE FROM PEOPLE IN THE ADVERTISING/MARKETING INDUSTRY
* TAKING NECESSARY PREPARATIONS IN HANDLING MULTIPLE DUTIES AND RESPONSIBILITIES FOR ADVANCEMENT ACROSS THE ORGANIZATION
* PARTICIPATION IN CONTINUING CAREER DEVELOPMENT THROUGH RESEARCH AND COLLABORATION WITH THE USE OF LATEST MARKET TRENDS AND RESEARCH
* HAVING AN IN-DEPTH CROSS-FUNCTIONAL COMPREHENSION OF DIFFERENT SPECTRUMS OF THE BUSINESS
* GROWING INTO A MENTOR AND ADVISOR TO COLLEAGUES IN VARIOUS DEPARTMENTS WHICH ARE IT, ADVERTISING, BRAND MANAGEMENT, HUMAN RESOURCES, CREATIVES, AND SALES
* ESTABLISHING AN EXCELLENT REPUTATION IN THE CHOSEN INDUSTRY/FIELD
Benefits of this position include:
* A COMPETITIVE REMUNERATION SALARY
* THIS POSITION OFFERS A COMPETITIVE REMUNERATION SALARY
* WE KNOW PRECISELY THE PERSONALITY OF THE CANDIDATE THAT WILL ENJOY DOMINATING THE WORK AT HAND TO SAVE EVERYONE'S TIME AND ENERGY EARLY ON, THE INITIAL ACTION IN THE APPLICATION PROCESS IS TO COMPLETE OUR CULTURE INDEX SURVEY - THAT WILL UNCOVER YOUR NATURAL ATTRIBUTES, ALONGSIDE WHAT YOU ANTICIPATE THE JOB WOULD REQUIRE
This position offers flexibility with working hours and the ability to work remotely. To be considered for this position, please submit your resume and complete our application form.
The salary for this position ranges from $500-$800 per month, depending on experience. This position is compensated purely on experience, and you will receive considerable levels of autonomy and ownership over your projects.