We're looking for a Support Professional to join our team.
As a Support Professional, you will provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials. You will also maintain KPI levels in accordance with department standards.
This role requires you to stay informed about company policies, announcements, and updates to ensure effective communication with customers. You must adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
You will identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead. Additionally, you will escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.
To be successful in this role, you should have excellent communication skills and quick and efficient problem-solving abilities. You should also possess excellent customer service skills: be empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
Requirements
* Speak English fluently.
* Have experience in customer support.
* Be ready to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.
Benefits
* Expertise development.
* Comfortable conditions.
* Stability.
We offer opportunities for growth and development within the team. Our team is made up of top-notch professionals who are passionate about what they do. We foster a culture of collaboration and open communication, making it easy for you to share your ideas and contribute to the team's success.