We are seeking a seasoned Business Analyst to drive Salesforce strategy and implementation for our clients. This individual will play a crucial role in translating business needs into functional specifications, analyzing and optimizing business processes, and collaborating with cross-functional teams to design and implement effective solutions.
Key Responsibilities:
* Gather and document business requirements through stakeholder engagement, clarification, and translation into functional specifications for Salesforce implementations.
* Analyze and optimize business processes by identifying gaps and opportunities for improvement using Salesforce functionalities.
* Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* Expert-level knowledge of Salesforce Sales Cloud, Quote, Order, and Contract Management.
* Business case writing, wireframing, and flow diagramming.
* Salesforce configuration and administration.
* Basic programming/scripting skills (Apex, SOQL) are advantageous.
Soft Skills:
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.