Job Title: Business Development Representative
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Overview: We are seeking a highly motivated and results-driven Business Development Representative to join our team. As a Business Development Representative, you will be the first point of contact for prospective customers, representing the brand with professionalism, clarity, and confidence.
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Your Role: You will be responsible for delivering high-quality customer interactions that convert interest into opportunity and opportunity into revenue.
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Key Responsibilities:
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* CUSTOMER ENGAGEMENT: Respond to inbound inquiries with speed and professionalism, delivering a friendly and helpful customer experience.
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* Sales Qualification: Use the BANT (Budget, Authority, Need, Timeline) methodology to assess and qualify inbound leads.
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* Product Communication: Clearly explain service offerings, handle objections, and guide prospects toward the next step in the sales funnel.
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* Lead Conversion: Schedule follow-up calls, demos, or appointments with senior sales team members when appropriate.
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* CRM Management: Log interactions, update lead records, and maintain data integrity across systems to support pipeline visibility and team collaboration.
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* Quota Achievement: Meet or exceed individual and team-based KPIs including sales conversions, call volume, and engagement metrics.
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* Cross-Team Collaboration: Work closely with Account Executives and Sales Managers to ensure smooth handoff of qualified leads.
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* Feedback Loop: Share insights on customer trends, objections, and product feedback to help improve sales processes and messaging.
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* Process Efficiency: Utilize call center best practices and technology tools to streamline workflow and maximize productivity.
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* Adaptability: Stay up to date with new product features, evolving customer needs, and internal sales strategies.
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Requirements:
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* Experience: 2+ years of experience in a sales, customer service, or inbound call center environment.
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* Track record: Track record of exceeding targets and driving performance in a fast-paced setting.
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* Communication skills: Strong verbal and written communication skills with a persuasive and personable style.
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* Rapport building: Ability to quickly build rapport and establish trust over the phone.
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* Crm platforms: Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and call center software.
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* Time management: Self-starter with excellent time management and multitasking skills.
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* Availability: Must be available during business hours across U.S. time zones (PST to EST).
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Preferred Qualifications:
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* High-volume sales environment: Experience in a high-volume sales environment.
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* Lead scoring: Familiarity with lead scoring, sales automation tools, or pipeline management software.
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