TSYS is a leading payment processor with operations in over 75 countries, processing billions of transactions annually.
We are seeking an experienced Business Technical Service Analyst to join our team.
The ideal candidate will have a strong background in client-facing roles and PL/SQL development.
In this role, you will be responsible for establishing positive relationships with clients, understanding their business objectives, and providing technical support and guidance.
You will participate in evaluating client requirements, developing technical specifications, and presenting solutions internally and externally.
Additionally, you will assist with document maintenance, system environment records, and release management to ensure seamless client operations.
This role requires strong communication and analytical skills, as well as experience working with Oracle Database and PL/SQL development.
As a Business Technical Service Analyst, you will play a critical role in delivering exceptional customer service and supporting the growth of our business.
Your responsibilities will include:
* Evaluating client requirements and developing technical specifications;
* Providing technical support and guidance to clients;
* Assisting with document maintenance and system environment records;
* Participating in release management to ensure seamless client operations;
* Developing and maintaining knowledge of Oracle Database and PL/SQL development;
* Staying up-to-date with industry trends and best practices.
Minimum Qualifications:
* Bachelor's degree in Information Technology or related field;
* Solid experience in Oracle Database and PL/SQL development;
* Previous experience consulting with clients to meet business needs;
* Experience in requirements gathering, technical design, and technical presentation;
* Advanced English level for speaking, listening, and writing.
At TSYS, we recognize that innovation and transformation only happen in inclusive and safe work environments. We strongly encourage people with disabilities to apply to any of our job positions.