IT Service Management Training Specialist Job Summary
We are seeking a highly skilled IT Service Management (ITSM) Training Specialist to join our team. As an ITSM Training Specialist, you will be responsible for developing and delivering training programs to improve employee skills and knowledge on ITSM processes and tools.
Key Responsibilities:
* Needs Assessment: Identify training needs through various methods, such as surveys, interviews, and consultations.
* Training Design: Design and create training materials, quick reference guides, including online modules and course content.
* Training Delivery: Deliver training sessions, conduct orientations, and provide on-the-job training.
* Collaboration: Work with all levels of management and other departments to ensure alignment with organizational goals.
* Culture Support: Partner with regional leaders to accommodate training in various local languages.
Requirements:
* Strong written and verbal communication skills, to include reading, writing, and speaking in English.
* Active listening and instructional skills.
* Adaptability - Adjust communication style to different audiences, situations, and communication channels.
* Solid working knowledge of MS Office applications, Outlook, Word, PowerPoint, Excel, etc.
Prior Experience and Qualifications:
* Bachelor's degree in a relevant field or equivalent experience.
* Working knowledge of ServiceNow.
* 2+ years' experience developing training materials and facilitating training sessions.
* Ability to work with a diverse team of users and IT professionals.
This is a great opportunity to leverage your expertise in IT Service Management and share your knowledge with others. If you have a passion for learning and development, we encourage you to apply for this role.