Technical Customer Support Representative
We are seeking a full-time remote professional to fill the role of Technical Customer Support Representative.
The ideal candidate will have 2+ years of experience in Level 1 support, with a strong understanding of client core products and everyday use cases within the veterinary industry.
Responsibilities:
* Perform core functions of technical support, configuration tasks, and scheduling.
* Maintain high reliability in terms of on-time attendance and availability in assigned channels per shift schedule.
* Provide timely response and resolution to all inbound customer support.
* Demonstrate an understanding of client's core products and everyday use cases within the veterinary industry.
* Engage with customers effectively on their issues.
* Identify root cause of customer issues.
* Stay updated on product knowledge.
* Deliver excellent customer experience.
Requirements:
* Excellent written and verbal English communication skills.
* 2+ years of Level 1 support for a software-as-a-service (SaaS) product.
* Experience with Zendesk Talk, Messaging, and Support or similar platforms.
* Great attention to detail and strong organizational skills.
* Proven experience in a vibrant, dynamic startup environment.
* Demonstrated ability to work independently or within a broader team.
* Trustworthy, team-oriented, and transparent.
Preferred Qualifications:
* Supporting clinician environments, including veterinarian clinics, doctor offices, or hospitals.