About the Role
As a seasoned Service Delivery Manager, you will be responsible for overseeing our service operations.
* Develop and maintain Service Level Agreements (SLAs) and incident processes to ensure seamless delivery of services.
* Promote skills coverage through effective on-call planning and management.
* Create Standard Operating Procedures (SOPs) and first-line/SRE enablement strategies to streamline service delivery.
You will work closely with cross-functional teams, including engineering, sales, and customer support to deliver exceptional results. Your hands-on approach and experience in managing complex incidents will drive business success.