**About the Role:**
We are seeking a skilled Business Technical Services Analyst to join our team. The ideal candidate will have experience in client-facing roles and PL/SQL development.
Your Key Responsibilities:
* Establish positive relationships with clients to develop long-term connections, understand their business objectives, and provide exceptional support.
* Evaluate client business requirements, estimate effort, and guide them to utilize standard solutions while maximizing revenue.
* Participate in converting client business requirements into detailed technical specifications and present them internally and externally for sign-off.
* Gather and maintain knowledge of critical business impact issues from Service Desk.
* Assist with document maintenance and record-keeping for client system environments, providing documentation for review and feedback.
* Collaborate in release management between Service Desk, Compliance, and Project teams to ensure code releases do not negatively impact client operations.
* Take part in executing simple project/development work plans and revise them as needed to meet changing requirements.
About You:
* A relevant degree in Information Technology or related field, or equivalent experience.
* Strong experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and presentation.
* Advanced English level for speaking, listening, and writing.
What We Offer:
* A flexible working environment with opportunities for professional development.
* A people-centered culture that values diversity and inclusion.
* Collaboration with global teams and exposure to different cultures.
* An attractive salary and benefits package.
Why Choose Us?
* We recognize innovation and transformation happen in inclusive and safe work environments.
* We are an equal opportunity employer and strongly encourage applications from candidates with disabilities.