As a member of our IT support team, you will be the primary point of contact for international technical requests.
We are a global IT organization providing customized solutions to over 400 companies worldwide. Our presence on all continents and networked systems enable us to deliver innovative technologies and high-level individual support.
Key Responsibilities
* Serve as the first point of contact for international technical support requests via various channels.
* Analyze incidents, route user requests, and provide timely solutions or forward them to specialized teams.
* Ensure courteous, accurate, and professional support in line with our global service standards.
* Collaborate closely with technical teams to ensure quick and effective resolution of support requests.
Requirements and Qualifications
* Ongoing or completed degrees in Technology.
* Analytical profile with strong problem-solving skills and strategic vision.
* Fluent communication in German and English.
Benefits
Full-time employment offering opportunities for growth and development.
Industry
IT Services and Consulting.
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