**Job Title:** Service Delivery Manager
At our organization, we seek a highly skilled Service Delivery Manager to oversee the efficient operation of our service operations. The ideal candidate will possess extensive experience in managing 24/7 or extended-hours operations, including on-call or follow-the-sun setups.
The Key Responsibilities:
* Design and maintain an on-call and coverage plan that ensures all critical skills are available when needed.
* Own the incident management process for your accounts: priorities, roles, communication cadence, escalations, and post-incident reviews.