Overview
Remote Customer Service Representative role at GetInsured. GetInsured is hiring Remote Customer Service Representatives to join our teams. We are committed to building a motivating and positive work environment, despite working remotely. Our vision is to make finding and enrolling in health insurance simple, which is especially important now. As a Remote Customer Service Representative, you will deliver an amazing customer experience and help users find and enroll in health insurance.
About GetInsured
GetInsured currently has the largest state-based marketplace footprint and provides consumer-friendly interfaces and decision support tools that empower millions to make better health plan decisions. GetInsured builds and operates cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers, including eligibility determination, plan selection, and enrollment technology. We also offer agent marketing and call center tools and services.
Essential Responsibilities
* Inbound/Outbound Calls
* Deliver the highest level of customer service experience consistently
* Manage customer accounts and provide technical support
* Application Data Entry
* Online chat inquiries as assigned
* Interpret and follow defined procedures and policies
* Creative problem-solving skills
* Flexibility and adaptability to changing projects and updates
* Time and task management (multitasking and task prioritization)
* Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
* Adhere to regulated guidelines for communications via all channels
Qualifications
* Moderate to Advanced computer skills
* High level of comfort learning new technology
* High level of professionalism
* Excellent verbal and written communication skills
* Comfortable working from home
* Self-motivated and success-driven
What We Offer
* Paid Training
* Full-Time, Seasonal role
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K Match
* Individual Coverage HRA (ICHRA)
* PTO
Preferred Experience (not Required)
* Previous experience in customer support or technical support role
* Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
* Previous experience in a Call Center
* Familiarity with CRM systems and practices
* Spanish Bilingual, a plus
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Technology, Information and Internet
#J-18808-Ljbffr