Employment Type: Full-time position employed by a partner agency (3rd party, B2B)
About Sisense
Sisense is a leading AI-powered Analytics Platform as a Service (AnPaaS) that empowers product teams and developers to embed conversational, predictive, and agentic intelligence directly into applications and workflows. Our API-first, developer-first platform turns complex data into faster, smarter, actionable decisions for global customers across financial services, retail, healthcare, and technology.
With the recent launch of Sisense Intelligence and the Intelligence Assistant, we are accelerating innovation in embedded analytics, enabling governed, scalable AI experiences that bridge insights to real-time action.
The Role
As a Strategic Customer Success Manager, you will serve as a trusted advisor to mid-sized to large enterprise accounts. You will build deep relationships, drive adoption of our AI-powered platform, maximize value, and fuel retention and expansion. You will collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure customers achieve their business goals through clear communication and proactive guidance.
Why Join Our Customer Success Team
This is a strategic, high-impact role where you will own complex accounts, strengthen multi-threaded relationships, and deliver measurable outcomes (NRR, expansion revenue, AI feature adoption). You will work in a collaborative, innovative global environment, partnering with diverse teams to solve real customer challenges and contribute to Sisense's growth in embedded AI analytics.
About You
* You thrive in fast-paced, evolving environments, adapting quickly while staying positive and solution-focused.
* You are a natural relationship builder, skilled at nurturing trusted, multi-level partnerships and positioning yourself as a key advisor.
* You quickly grasp business goals and technical concepts (including AI/analytics platforms) to align solutions with customer needs.
* You are proactive and consultative, identifying opportunities, anticipating challenges, and advocating for customers while balancing business priorities.
* You are collaborative, open to feedback, and passionate about delivering results through continuous learning.
Requirements
* 3–5 years as a Customer Success Manager (or equivalent), with proven success managing enterprise/mid-market accounts (SaaS/BI/analytics preferred).
* Strong track record driving product adoption, value realization, NRR, and revenue expansion.
* Excellent presentation and executive communication skills; experience leading EBRs/QBRs and building C-level relationships.
* Ability to own full