Help Desk Professional
We are seeking a highly skilled technical professional to provide exceptional support to clients. As a Help Desk Professional, you will ensure the smooth and efficient operation of their IT environments.
* Provide first- and second-line support via email and remote tools.
* Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.
* Log, track, and manage incidents and service requests across various platforms.
Key Skills and Qualifications:
* Excellent communication and problem-solving skills.
* Proficiency in Microsoft Office 365 and Google Workspace.
* Able to work effectively in a team environment.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
Other Responsibilities:
* Maintain accurate and detailed records of incidents and service requests.
* Collaborate with internal stakeholders to resolve complex technical issues.