Job Title: Director of Delivery Excellence
Job Description
We are seeking a seasoned professional to spearhead our delivery operations, ensuring seamless execution and customer satisfaction across all technological tracks.
This role involves collaborating with cross-functional teams to foster a productive work environment, drive projects forward on schedule, within budget, and scope.
The ideal candidate will possess excellent stakeholder management skills, able to distill project scope and requirements from customers while documenting them in accordance with defined standards.
* Act as the primary point of contact for Customers, proactively addressing their needs, managing expectations, and guaranteeing exceptional customer satisfaction.
* Prominently identify, evaluate, and mitigate project risks in real-time, effectively safeguarding against potential setbacks.
* Ensure that project teams consistently meet Service Level Agreements (SLAs) and avoid service penalties or credits.
The selected individual will champion ongoing improvement initiatives to enhance project delivery processes, methodologies, and best practices.
Required Skills and Qualifications:
Bachelor's degree in Computer Science, Engineering, or related field.
Mastery of Agile project management principles, with experience in Jira or equivalent tools.
Outstanding leadership, communication, and interpersonal skills.
Demonstrated ability to drive cross-functional teams towards common goals.
Benefits:
A dynamic work environment that fosters collaboration and innovation.
Ongoing training and development opportunities to hone your skills.
A competitive compensation package reflecting your value to the organization.
What We Offer:
A chance to be part of a high-performing team shaping the future of technology.
A culture that values diversity, inclusivity, and continuous learning.
A platform to grow professionally and make a lasting impact.