Overview
Employer Industry: Cryptocurrency and Financial Technology
Why consider this job opportunity
Salary range up to $185,400
Target bonus, equity, and comprehensive benefits including medical, dental, vision, and 401(k)
Opportunity to lead a high-performance social support program in a rapidly growing industry
Work in a collaborative environment with high-caliber colleagues
Gain experience in crisis communications and public messaging
Engage in a mission-driven company focused on increasing economic freedom
What to Expect (Job Responsibilities)
Build and lead a high-performance social support program across various social media platforms
Elevate real-time social listening, triage, and resolution for customer account issues and service frustrations
Collaborate with cross-functional teams to address root issues and prevent future occurrences
Oversee escalation workflows to ensure effective customer support
Manage crisis responses and communicate trust-building messages post-incident
What is Required (Qualifications)
6+ years of experience leading social programs, preferably in tech, fintech, or cryptocurrency
Proven experience managing high-volume social support environments
Strong understanding of AI and human support workflows
Ability to work under pressure during high-stakes events
Data-driven mindset with the ability to present insights to executive leadership
How to Stand Out (Preferred Qualifications)
Experience in regulated industries or dealing with government/press scrutiny
Background in crisis communications, incident response, or risk management
Familiarity with social listening and triage tools such as Sprinklr or Salesforce
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