Program Manager for Technical Operations
As a seasoned Program Manager, you will oversee the delivery of complex technical projects across multiple technological tracks. Your role involves ensuring timely and within-budget project completions while maintaining excellent customer satisfaction levels.
* Collaborate closely with technology teams to guarantee seamless project execution.
* Develop strong relationships with customer stakeholders to understand their requirements and ensure successful project outcomes.
* Foster a high-performing team environment that encourages open communication and collaboration.
Identify potential project risks and develop proactive strategies to mitigate them. Monitor project performance against established Service Level Agreements (SLAs) to prevent service credits or penalties.
Requirements:
* Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
* Proven experience in software development project management, preferably with onshore/Nearshore/offshore model exposure.
* Exceptional interpersonal, communication, and thought leadership skills for effective stakeholder engagement.