Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered.
WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK
NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity,inclusion,and collaborationarekey to building extraordinary teams. We hire people with exceptional talents,abilities,and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.
WHAT YOU'LL DO
We are seeking a SeniorSQL Database Administrator (DBA) to manage our database infrastructure. The ideal candidate will ensure the security, integrity, and performance of our databases while implementing best practices for data management, backup, and recovery.
Key Responsibilities:
Design, install, configure, and maintain SQL Server databases to support business applications.
Monitor database performance, implement tuning improvements, and optimize SQL queries.
Develop and manage database security, ensuring data integrity and compliance with industry standards.
Perform regular database backups, recovery testing, and disaster recovery planning.
Automate database processes and implement monitoring tools for proactive issue resolution.
Troubleshoot database-related issues and provide timely resolutions.
Implement and maintain high availability (HA) and disaster recovery (DR) solutions.
Maintain detailed documentation of database configurations, procedures, and policies.
Stay updated with the latest advancements in database technologies and best practices.
Participate in strategic planning for database infrastructure improvements and scalability.
Requirements/ Qualifications:
Education:
Bachelor's degree in computer science, information technology, or related field.
Experience:
7+ years of experience as an SQL Database Administrator.
Skills:
Expertise in SQL Server (2016/2019/2022) and Azure SQL.
Strong proficiency in T‑SQL, stored procedures, indexing, and query optimization.
Knowledge of backup and recovery strategies, high availability solutions (Always On, Mirroring, Replication).
Strong analytical, troubleshooting, and problem‑solving skills.
Excellent communication, leadership, and teamwork abilities.
Preferred Skills:
Familiarity with cloud database services (Azure, AWS RDS) is preferred.
Experience with SSIS, SSRS, and SSAS is a plus.
Experience with Databricks SQL Warehousing is a plus.
Experience with DB Migration is a plus, especially from one cloud to another.
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