Company Description
Bright N Shine Pet Dental is a leading mobile pet dental care company specializing in anesthesia-free, cosmetic teeth cleaning for dogs and cats. Since 2015, we have performed over 50,000 cleanings, helping pets stay healthier while giving their owners peace of mind. Our certified technicians use gentle, proprietary techniques to provide safe, stress-free dental cleanings right at the client’s location offering a more affordable and convenient alternative to traditional procedures. We are a fast-growing company with operations in multiple U.S. states and an expanding franchise network. Joining Bright N Shine means being part of an innovative, pet-focused team dedicated to delivering high-quality care and exceptional customer service.
Role Description
Bright N Shine Pet Dental is seeking a full-time Customer Service Representative based in Brazil to join our remote call center team. This role is ideal for a proactive, organized, and customer-oriented professional who can manage the full customer journey from the first contact to after-service follow-up.
Key Responsibilities
* Handle incoming leads from multiple channels (phone, WhatsApp, social media, email) and convert them into confirmed appointments.
* Present and sell services by explaining our mobile, anesthesia-free pet dental cleaning in a clear, persuasive way.
* Support field technicians by coordinating schedules, confirming appointments, and ensuring all client and pet details are accurate before service.
* Assist customers daily with questions, rescheduling, and service follow-ups to ensure a positive experience.
* Maintain accurate records of leads, appointments, and customer interactions in our CRM system.
* Collaborate with the marketing and operations teams to improve lead conversion and customer satisfaction.
Requirements
* Advanced English (spoken and written) – essential for daily communication with U.S.-based clients and team members.
* Previous experience in customer service, inside sales, or call center roles.
* Strong communication and persuasion skills.
* Comfortable using CRM tools, messaging apps, and online scheduling systems.
* Ability to work full-time, Monday to Friday, with some weekend availability if needed.
* Stable internet connection and quiet workspace for remote work.
What We Offer
* Full-time, remote service provider position based in Brazil.
* Competitive salary in BRL-USD, with performance-based bonuses.
* Paid training on our services, procedures, and sales techniques.
* Opportunity to grow with a fast-expanding international company.