IT Support Technician (Onsite + Remote) | Join Our Global Tech Team
We're looking for a talented IT Support Technician to join our international team
If you're passionate about solving technical challenges, supporting users, and ensuring smooth IT operations, this is your chance to shine.
You'll act as the main point of contact for incident resolution and service requests — providing both Service Desk (Level 1) and Deskside (Level 2) support.
What You'll Do
Provide first-line IT support via phone, chat, or email for incidents and requests.
Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, and peripherals.
Handle user account management, onboarding/offboarding, and access requests.
Perform hardware replacements and coordinate vendor repairs or warranty claims.
Offer "hands and feet" support for network, server, and data center equipment as directed by remote teams.
Troubleshoot LAN/WAN/Wi-Fi connectivity and assist with cabling and patching.
Support telephony and video conferencing systems .
Maintain asset inventory, perform audits, and ensure compliance with IT security policies.
Deliver VIP/executive support when needed.
Log and track all tickets in ITSM tools (e.g., ServiceNow ), escalating when necessary.
What We're Looking For
2–4 years of experience in IT Support, Service Desk, or Field Services.
Strong troubleshooting skills for Windows and macOS environments.
Familiarity with mobile device management .
Basic understanding of network and data center environments .
Experience using ITSM tools like ServiceNow (or similar).
Excellent communication skills and a customer-focused attitude .
Ability to collaborate with internal teams and external vendors.
Fluent in English and Portuguese.
Interested?
We'd love to hear from you
Please send your CV in English.