Job Title: Professional Scheduling Coordinator
Job Overview:
We are seeking a skilled scheduling coordinator to manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Utilize scheduling and electronic medical record (EMR) systems to coordinate client care
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the EMR system
Must-haves:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiarity with EMR/scheduling systems
* Tech-savvy and quick to learn new platforms; comfortable working with technology-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role setup
The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong attention to detail.
As a member of our team, you will have the opportunity to work with a dynamic and supportive group of professionals who are dedicated to providing exceptional client care.