The job description provides a comprehensive overview of the responsibilities related to identity and access management. However, it can be improved in terms of formatting for better readability and slight restructuring for clarity. Here's a refined version:
Responsibilities:
1. Support and maintain manual access provisioning for the enterprise's identity management, access control, and directory services.
2. Collaborate with team members to provide technical assistance and train new staff using SOPs and technical documents.
3. Monitor incident and service request queues daily, assigning tickets based on expertise and bandwidth.
4. Manage backlog by monitoring daily inflow and planning to keep it under control.
5. Create and distribute weekly and monthly reports on tickets to the lead customer and leadership team.
6. Manage processes for granting, modifying, and revoking access rights to systems, applications, and data.
7. Monitor and audit user access rights to detect unauthorized changes or inconsistencies.
8. Investigate and resolve identity and access-related incidents or breaches.
9. Review and update existing SOPs and develop new ones as needed for the team.
10. Monitor activity logs to identify security incidents and generate daily, weekly, and monthly reports.
11. Own configuration and management of UAM applications within their functional area.
12. Drive the centralization of UAM activities across applications for all user sets.
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