Role Overview:
We are seeking a detail-oriented professional to support analysis, testing, and delivery of enhancements on our ServiceNow platform.
Key Responsibilities:
* Collaborate with stakeholders to elicit, analyze, and document business requirements and process improvements.
* Assist in defining acceptance criteria and support user acceptance testing (UAT).
* Develop, execute, and maintain test cases and scripts for functional, regression, and integration testing.
* Identify, document, and track defects; work closely with developers to ensure timely resolution.
* Support training and communication efforts related to new or updated ServiceNow functionality.
* Maintain clear and concise documentation for both business requirements and testing activities.
* Participate in continuous improvement initiatives to enhance quality and efficiency.
Required Skills & Qualifications:
* 2-3 years of combined business analysis and quality assurance experience with ServiceNow (ITSM/ITOM modules preferred).
* Experience using Automated Test Framework (ATF) and/or other tools for test automation.
* Understanding of software development lifecycle (SDLC), testing methodologies, and business analysis best practices.
* Strong analytical, problem-solving, and communication skills.
* Detail-oriented with the ability to manage multiple tasks and priorities.
* Excellent verbal and written communication skills.
* Ability to establish strong relationships internally and externally.
* Experience with Agile methodologies and DevOps practices.
* ServiceNow Certified System Administrator a plus
The ideal candidate will have strong analytical, problem-solving, and communication skills. We are looking for someone who is detail-oriented and able to manage multiple tasks and priorities.
This position involves working collaboratively with various teams and stakeholders, so excellent communication skills are essential.
We require the successful candidate to be proactive and self-motivated, with a willingness to learn and adapt quickly.
We offer competitive compensation packages and opportunities for growth and professional development.